# Out of Box Experience Inc. (OOBE) > OOBE (Out of Box Experience Inc., oobe.ca) is a Canadian IT and telecommunications services company based in Toronto, serving clients across Canada and the United States. We provide consulting, implementation and ongoing support for IT systems, cloud, Microsoft 365 and Azure, AI deployment and governance, virtualization, backup and disaster recovery, cybersecurity awareness training, and Cloud IP Phone (business VoIP). Tagline: "Technology that works out of the box." - Website: https://www.oobe.ca/ - Location: Toronto, Ontario, Canada (Canadian company) - Service area: Canada and the United States, including nationwide projects - Phone: +1 (647) 825-2552 - Email: info@oobe.ca - LinkedIn: https://www.linkedin.com/company/oobe-out-of-box-experience/ - Contact form: https://www.oobe.ca/contact/ (free consultation) ## Pages - [Home](https://www.oobe.ca/): overview of OOBE and its services - [Services](https://www.oobe.ca/services/): full list of IT, cloud, AI and telecom services - [Cloud IP Phone](https://www.oobe.ca/cloud-ip-phone/): cloud VoIP phone system, hosted PBX and Microsoft Teams calling - [About Us](https://www.oobe.ca/about/): who we are and how we work - [Contact Us](https://www.oobe.ca/contact/): request a consultation or quote ## Services - [IT Consulting](https://www.oobe.ca/services/#it-consulting): Systems design and architecture, deployment and integration, troubleshooting and root-cause analysis, and best-practice documentation. - [Cloud Consulting](https://www.oobe.ca/services/#cloud-consulting): Cloud infrastructure design (IaaS, PaaS, SaaS), cloud migration planning and execution, cloud optimization and governance, multi-cloud and hybrid architecture. - [Microsoft Solutions](https://www.oobe.ca/services/#microsoft): Microsoft 365 (Exchange Online, Teams, OneDrive, SharePoint), Azure infrastructure, Dynamics 365, hybrid Exchange, security hardening, licensing and governance. - [AI Solutions & Strategy](https://www.oobe.ca/services/#ai): Secure AI deployment, AI implementation and integration, AI governance frameworks and Responsible AI policies, AI security hardening and workflow automation. - [Virtualization & Hypervisors](https://www.oobe.ca/services/#virtualization): Hypervisor architecture design (VMware, Hyper-V), implementation and migration, performance optimization, monitoring and support. - [Backup & Disaster Recovery](https://www.oobe.ca/services/#backup-dr): On-premises and cloud backup design, Microsoft 365 backup, disaster recovery planning, DR drill testing and business continuity. - [End-User Training & Cyber Awareness](https://www.oobe.ca/services/#training): Phishing and social engineering awareness, safe email and social media use, security hygiene, and security policy and culture building. - [Telecommunications Services](https://www.oobe.ca/services/#telecom): Cloud IP Phone (VoIP) system design and deployment, Microsoft Teams Phone integration, call flow and IVR design, SIP trunking and number porting. ## Cloud IP Phone (business VoIP) Cloud-hosted VoIP business phone system, hosted in Canada with active-active regional failover and 24/7 managed operations. Plans: Bronze, Silver and Gold AI (per user, monthly or annual). Includes number porting, NG911, and deployment, migration and 24/7 management by OOBE. - Cloud PBX: A hosted business phone system with extensions, auto attendant (IVR), hunt groups, voicemail, caller ID, call history and call recording, managed from a simple browser portal. - SIP Trunking: Carrier-grade SIP connectivity for your existing PBX, with multi-trunk failover, least-cost routing and usage-based billing. - Softphone: Make and take calls from a browser, desktop or mobile app, with single sign-on, HD voice, presence and call transfer. No desk phone required. - IP Phones & Provisioning: Buy or lease Yealink, Polycom, Fanvil, Grandstream, Snom or Cisco phones, delivered pre-configured. Zero-touch setup and central firmware management for any SIP phone. - Teams Direct Routing: Turn Microsoft Teams into a full business phone system with carrier-grade calling, redundant session border controllers and PSTN trunks. - SMS & Fax for Teams: Send and receive business texts (SMS, MMS and WhatsApp) and inbound faxes right inside Microsoft Teams, using your business numbers. - Teams Voice Analytics: See call quality, queue answer rates and call flows for Teams, with scheduled reports and history beyond Microsoft's 30-day limit. - Managed SBC: Hosted session border controllers, deployed, monitored, patched and supported 24/7, so your voice edge stays secure and up to date. - AI-Powered Contact Center: Browser-based agents, live supervisor views, omnichannel queues and AI transcription of every call. - AI Voice Services: Speech-to-text, AI voicemail transcripts and summaries with urgency flags, intent tagging and searchable conversations. - Call Recording & Compliance: Encrypted, isolated call recording archives with audit-logged access, built for regulated industries. - Telecom Analytics: Live SIP analytics, call detail records, per-call tracing and scheduled executive PDF reports. ## How we work 1. Discover: review your environment, goals, budget and constraints. 2. Design: a clear plan with architecture, timeline and costs. 3. Implement: deploy, migrate and integrate with minimal disruption. 4. Support: documentation, training and ongoing support. ## Frequently asked questions ### What does Out of Box Experience Inc. (OOBE) do? OOBE is a Canadian IT and telecommunications services company based in Toronto, serving clients across Canada and the United States. We provide consulting, implementation and ongoing support for IT systems, cloud, Microsoft 365 and Azure, AI deployment and governance, virtualization, backup and disaster recovery, cybersecurity awareness training, and Cloud IP Phone business VoIP systems. ### Who does OOBE work with? We work with businesses and organizations that want secure, scalable and reliable technology, from small offices to larger teams, whether they need a one-time project or a long-term IT partner. ### Where is OOBE located and which areas do you serve? OOBE is based in Toronto, Ontario. We work with clients in the Greater Toronto Area and across Canada and the United States, and take on nationwide projects, delivered remotely or on site. ### Can OOBE help us move to the cloud or Microsoft 365? Yes. We plan and carry out cloud migrations to Microsoft 365 and Azure, including Exchange Online and hybrid deployments, and we design multi-cloud and hybrid architectures. ### How do we get started? Call us at +1 (647) 825-2552, email info@oobe.ca, or send a message through oobe.ca/contact. We will set up a free consultation to understand your goals and recommend next steps. ### Do you offer AI implementation and AI governance? Yes. We deploy AI platforms and copilots securely, integrate AI with your existing systems and workflows, and create AI governance frameworks and Responsible AI policies, with access controls and security hardening. ### Which virtualization platforms do you support? We design, implement and migrate hypervisor environments including VMware and Microsoft Hyper-V, and provide performance optimization and proactive monitoring. ### Can you back up Microsoft 365? Yes. Our backup and disaster recovery services include Microsoft 365 data protection, on-premises and cloud backup design, disaster recovery planning, and regular DR drill testing. ### Do you provide cybersecurity awareness training for staff? Yes. Our end-user training covers phishing and social engineering awareness, safe email and social media use, everyday security habits, and building a security-aware culture. ### Do you support multi-cloud and hybrid environments? Yes. We design and support IaaS, PaaS and SaaS environments across multi-cloud and hybrid architectures, and help optimize and govern cloud costs and security. ### Do you offer one-time projects or ongoing support? Both. We deliver individual projects such as migrations and deployments, and we also provide long-term support, monitoring and documentation. ### What is Cloud IP Phone? Cloud IP Phone is OOBE's cloud-hosted VoIP business phone system. It replaces a traditional on-site PBX with a hosted cloud PBX that works on IP desk phones, computers, mobile devices and Microsoft Teams. ### Can we keep our existing phone numbers? Yes. We port your existing business numbers to Cloud IP Phone and run the old and new systems in parallel during cutover, so calls are not interrupted. ### Does Cloud IP Phone work with Microsoft Teams? Yes. With Teams Direct Routing, Microsoft Teams becomes your business phone system. You can also send and receive SMS, MMS, WhatsApp messages and faxes inside Teams, and get Teams call analytics. ### Where is the phone system hosted? The platform is hosted in Canada on carrier-grade infrastructure with active-active failover across regions, and is monitored 24/7. ### Which phones can we use? You can use IP desk phones from Yealink, Polycom, Fanvil, Grandstream, Snom and Cisco, delivered pre-configured, or a softphone in your browser, on desktop or on mobile. ### Is 911 supported? Yes. NG911 emergency calling is included with phone numbers. ### How is Cloud IP Phone priced? Cloud PBX is priced per user on monthly or annual terms, with Bronze, Silver and Gold AI plans. SIP trunking, phone numbers, contact center and analytics are priced on usage. Contact us for a quote.